Enhancing The ‘Customer Experience’

A dissatisfied customer will tell between 9 – 15 people about their experience!!

A customer is 4 times more likely to move away from a company if the problem is service related more than price or product related!!

70% of buying experiences are based on how the customer feels they are being treated

It costs a company more to acquire a new customer than retaining an existing one

With all these facts Customer Excellence could never be more important for each and every company. Call 020 8559 8097 or email info@keystar.co.uk for a bespoke ‘Enhancing the Customer Experience‘ course relevant to your organisation.

Category: Blog, Featured