Conflict Prevention for Enforcement Professionals Training Courses

How this course can benefit you:

To help you carry out your enforcement role safely and effectively with a minimum of conflict.

Duration:

Course Objective:

This course will help enforcement professionals carry out their duties in a way that avoids or minimises conflict and de-escalates it when it arises. They will also learn to recognise and deal with conflict within the workplace.

Course Contents:

  • Duties and responsibilities of enforcement professionals
  • The law on self-defence and self-protection
  • Customer care in difficult situations – managing expectations
  • Delivering difficult messages
  • Effective communication
  • Knowing yourself and other personality types
  • Assertiveness
  • Negotiation skills
  • Assessing risk
  • Recognising and defusing threatening behaviour
  • Getting away from dangerous situations
  • Role play practice of challenging situations
  • Being aware of violence and aggression within the workplace
  • Recording any incidents of violence or aggression
  • Supporting colleagues affected by violence or aggression at work

Enquire About Conflict Prevention for Enforcement Professionals Training Courses Course
This course can be tailored to meet your exact requirements.
 

* fields are mandatory.

What our attendees have said about us:
Entertaining, compelling, clearly knowledgeable.
Bailey & Co
Very well presented by a trainer who knew his subject, excellent course.
JAUPT
The trainer displayed some excellent training techniques.
Haines Watts LLP
Trainer was very engaged in each topic that he discussed which helped hold my attention.
Sanders Group