Handling Difficult Customers / Situations Training Courses

How this course can benefit you:

To improve your confidence when handling difficult people and situations

Duration: 1 Day

Course Objective:

This course enables delegates to understand the processes which will make them more effective and increase their confidence and sense of understanding of difficult behaviour within people.

Course Contents:

  • Develop specific strategies for conflict resolution
  • Recognise classic profiles of difficult people and strategies for handling them
  • Pre-empt challenging situations and avoid escalating them further
  • Developing communication skills designed to improve your delivery of bad or unpleasant news
  • Recognise personality types with whom you may clash
  • Develop assertive skills and behaviour
  • Handle aggressive behaviour
  • Deliver negative feedback to a colleague or subordinate
  • Give positive feedback to calm, angry, upset, and unresponsive individuals

Enquire About Handling Difficult Customers / Situations Training Courses Course
This course can be tailored to meet your exact requirements.
 

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What our attendees have said about us:
Amazing. Best tutor I have ever had engaging, interesting, motivating, and compelling
NHS (Sussex Partnership)
Steve was very clear, concise and was able to keep the aim of the course on track
Baker & McKenzie
Steve was able to make you see situations in many views etc. Very explanatory and to the point
London Borough of Newham
I wish the course was a month long!
NHS (Sussex Partnership)