Managing Difficult Behaviour Training Courses

How this course can benefit you:

To help you influence and adapt to other people and deal with 'difficult' behaviour in others

Duration: 1 Day

Course Objective:

To help the delegate to identify root causes and common triggers of frustration in the workplace, to help them gain a greater understanding of the attitude and behavioural cycle and learn the tools to be able to reverse the cycle.

Course Contents:

- Difficult behaviour types

- Differences between emotional & rational mindsets

- Introduction to the adrenalin cycle

- Impulse & Outcome

- Triggers in the workplace

- Effective communication

- fact v’s emotion

- assertion v’s aggression

- Managing expectations in yourself & others

- Stop, think, respond technique

- diffusing

- calming

- win win

Enquire About Managing Difficult Behaviour Training Courses Course
This course can be tailored to meet your exact requirements.
 

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What our attendees have said about us:
I learnt how to seperate emotion from fact which I think will really help me be a more effective manager
M Skinner
The tutor had a broad knowledge base – good range of examples. She was engaging about the subject and flexible in adapting to our roles/contexts
Asphaleia
Marcella has a really fantastic style, the day flew past. I learnt a lot and look forward to practicing what I’ve learnt
Youth Justice Service