Keystar Training » Training https://www.keystartraining.co.uk Tue, 05 Nov 2024 16:22:21 +0000 en-US hourly 1 http://wordpress.org/?v=3.4.1 Assertiveness Training Courses https://www.keystartraining.co.uk/soft-skills-training/assertiveness-training/ https://www.keystartraining.co.uk/soft-skills-training/assertiveness-training/#comments Thu, 16 Aug 2012 13:27:27 +0000 keystar http://support.eits.info/keystar/?p=272 Recognising the differences between passive behaviour assertive behaviour aggressive behaviour Understanding the benefits of assertive behaviour Identifying your own communication strengths & weaknesses How to deliver the ‘CCD’ message be clear be concise be direct Developing assertiveness using ‘I’ messages owning emotions constructive use of personal power Understanding your audience How to give effective praise and criticism How to participate successfully in meetings Meet a whole new ‘You’! Learning Outcomes:…

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  • Recognising the differences between
    • passive behaviour
    • assertive behaviour
    • aggressive behaviour
  • Understanding the benefits of assertive behaviour
  • Identifying your own communication strengths & weaknesses
  • How to deliver the ‘CCD’ message
    • be clear
    • be concise
    • be direct
  • Developing assertiveness
    • using ‘I’ messages
    • owning emotions
    • constructive use of personal power
  • Understanding your audience
  • How to give effective praise and criticism
  • How to participate successfully in meetings
  • Meet a whole new ‘You’!

    • Learning Outcomes:

    At the end of this assertiveness training course delegates will;
    • Understand how to negotiate if two people want different outcomes
    • Confidently speak openly about their feelings
    • Be able to give and receive positive and negative feedback
    • Recognise the different styles of communication
    • Have a positive, optimistic outlook
    • Understand the underlying principles of assertiveness

     

     

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    ]]>     https://www.keystartraining.co.uk/soft-skills-training/assertiveness-training/feed/ 0     Time Management Training Courses https://www.keystartraining.co.uk/soft-skills-training/time-management-skills/ https://www.keystartraining.co.uk/soft-skills-training/time-management-skills/#comments Mon, 06 Aug 2012 14:38:16 +0000 admin http://localhost/keystar/?p=192 Time / life balance Create your own personal system for managing time Planning with flexibility Prioritise high value-adding tasks Coping with interruptions and change Un-learn bad habits Multi-task with focus The ‘pareto principle’ – 80/20 rule Goal setting Use breaks effectively to recharge Seeking support and learning to delegate assertively Self motivate & reward Top tips for improving your time management Learning Outcomes  By the end of this course delegates…

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    • Time / life balance
    • Create your own personal system for managing time
    • Planning with flexibility
    • Prioritise high value-adding tasks
    • Coping with interruptions and change
    • Un-learn bad habits
    • Multi-task with focus
    • The ‘pareto principle’ – 80/20 rule
    • Goal setting
    • Use breaks effectively to recharge
    • Seeking support and learning to delegate assertively
    • Self motivate & reward
    • Top tips for improving your time management
    Learning Outcomes 

    By the end of this course delegates will be able to:

    Understand the causes of poor time management
    Understand the techniques of setting and achieving goals and objectives
    Recognise the importance of effective planning, prioritising, assertiveness and delegation
    Manage a successful work/life balance

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    ]]>     https://www.keystartraining.co.uk/soft-skills-training/time-management-skills/feed/ 0     Speedwriting Training Courses https://www.keystartraining.co.uk/soft-skills-training/speedwriting/ https://www.keystartraining.co.uk/soft-skills-training/speedwriting/#comments Mon, 06 Aug 2012 14:34:00 +0000 admin http://localhost/keystar/?p=189 The history of speedwriting Rules of speedwriting & the power of short-forming High frequency words easily speedwritten How to develop your own internal abbreviations Shortcuts, tips & tricks Building vocabulary Increasing speed using established ‘tips’ Practising learnt speedwriting techniques using verbal and paper based exercises, incorporating numerous scenarios (i.e. minute taking etc) Course review Feedback from a delegate who attended the course ‘ I thght t was g8, gd pcc…

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  • The history of speedwriting
  • Rules of speedwriting & the power of short-forming
  • High frequency words easily speedwritten
  • How to develop your own internal abbreviations
  • Shortcuts, tips & tricks
  • Building vocabulary
  • Increasing speed using established ‘tips’
  • Practising learnt speedwriting techniques using verbal and paper based exercises, incorporating numerous scenarios (i.e. minute taking etc)
  • Course review

    • Feedback from a delegate who attended the course

    ‘ I thght t was g8, gd pcc + fn2! T crs mt my objtvs + I wl us ths in my dy2dy ofc wrk. G8 2 gt crs nts + crtfc8! Thnk u aprc8 ur tym + prp 2 mk t wk rltd’

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    ]]>     https://www.keystartraining.co.uk/soft-skills-training/speedwriting/feed/ 0     Minute Taking Training Courses https://www.keystartraining.co.uk/soft-skills-training/minute-taking/ https://www.keystartraining.co.uk/soft-skills-training/minute-taking/#comments Mon, 06 Aug 2012 14:29:19 +0000 admin http://localhost/keystar/?p=186 Effective Meetings Preparation Ensuring a meeting is successful – what role will you play? Arranging the meeting Agenda setting The meeting cycle Structure of a meeting Note Taking Do and don’t – effective minute taking Example layouts Mind mapping Attending the Meeting At the meeting – concerns / issues Common problems Finding out who’s who / remembering Not understanding Hearing Arguments Coping with numbers and figures Writing Minutes / Language…

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    ]]>     Effective Meetings

    • Preparation
    • Ensuring a meeting is successful – what role will you play?
    • Arranging the meeting
    • Agenda setting
    • The meeting cycle
    • Structure of a meeting

    Note Taking

    • Do and don’t – effective minute taking
    • Example layouts
    • Mind mapping

    Attending the Meeting

    • At the meeting – concerns / issues
    • Common problems
    • Finding out who’s who / remembering
    • Not understanding
    • Hearing
    • Arguments
    • Coping with numbers and figures

    Writing Minutes / Language & Grammar

    • Layout of minutes
    • Example of agenda items
    • Tradition style, factual style
    • Practical exercises, business English, punctuation, grammar

    Agreeing actions to take forward

    There are plenty of practical exercises during this course



    People taking this course were also interested in:

    Supervisory Skills Training
    Time Management

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    ]]>     https://www.keystartraining.co.uk/soft-skills-training/minute-taking/feed/ 0     Effective Communication Skills Training Courses https://www.keystartraining.co.uk/soft-skills-training/effective-communication-skills/ https://www.keystartraining.co.uk/soft-skills-training/effective-communication-skills/#comments Mon, 06 Aug 2012 14:22:00 +0000 admin http://localhost/keystar/?p=183 Effects of poor communication Benefits of effective communication Body language The importance of listening The art of effective questioning Your voice rhythm speed volume pitch Understand different behaviour types passive assertive aggressive Benefits of assertiveness The use of empathy Delivering positive & negative feedback Self talk stop, think & respond technique

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  • Effects of poor communication
  • Benefits of effective communication
  • Body language
  • The importance of listening
  • The art of effective questioning
  • Your voice
    • rhythm
    • speed
    • volume
    • pitch
  • Understand different behaviour types
    • passive
    • assertive
    • aggressive
  • Benefits of assertiveness
  • The use of empathy
  • Delivering positive & negative feedback
  • Self talk
    • stop, think & respond technique

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    ]]>     https://www.keystartraining.co.uk/soft-skills-training/effective-communication-skills/feed/ 0     Anger Management Training Courses https://www.keystartraining.co.uk/soft-skills-training/anger-management/ https://www.keystartraining.co.uk/soft-skills-training/anger-management/#comments Mon, 06 Aug 2012 12:51:39 +0000 admin http://localhost/keystar/?p=176 What is anger? Identify triggers of anger through self evaluation Introduction to the adrenalin cycle Understanding what happens to your body when angry Identifying different behavioural styles passive behaviour assertive behaviour aggressive behaviour The benefits of assertive behaviour Stop, think, respond technique Visualisation techniques To feel more at ease with yourself and others The use of verbal and non-verbal communications to diffuse difficult situations Action/management plan

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  • What is anger?
  • Identify triggers of anger through self evaluation
  • Introduction to the adrenalin cycle
  • Understanding what happens to your body when angry
  • Identifying different behavioural styles
    • passive behaviour
    • assertive behaviour
    • aggressive behaviour
  • The benefits of assertive behaviour
  • Stop, think, respond technique
  • Visualisation techniques
  • To feel more at ease with yourself and others
  • The use of verbal and non-verbal communications to diffuse difficult situations
  • Action/management plan

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    ]]>     https://www.keystartraining.co.uk/soft-skills-training/anger-management/feed/ 0     Confidence & Assertiveness Training Courses https://www.keystartraining.co.uk/soft-skills-training/confidence-assertiveness/ https://www.keystartraining.co.uk/soft-skills-training/confidence-assertiveness/#comments Mon, 30 Jul 2012 15:06:32 +0000 admin http://localhost/keystar/?p=96 Understanding fears and removing them Create boundaries and learning to say ‘no’ Recognising the differences between passive behaviour assertive behaviour aggressive behaviour Understanding the benefits of assertive behaviour How to deliver the ‘ccd’ message be clear be concise be direct Developing assertiveness using ‘I’ messages owning emotions constructive use of personal power Effective communication skills How to deal effectively with conflict

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  • Understanding fears and removing them
  • Create boundaries and learning to say ‘no’
  • Recognising the differences between
    • passive behaviour
    • assertive behaviour
    • aggressive behaviour
  • Understanding the benefits of assertive behaviour
  • How to deliver the ‘ccd’ message
    • be clear
    • be concise
    • be direct
  • Developing assertiveness
    • using ‘I’ messages
    • owning emotions
    • constructive use of personal power
  • Effective communication skills
  • How to deal effectively with conflict

    • The post Confidence & Assertiveness Training Courses appeared first on Keystar Training.

    ]]>     https://www.keystartraining.co.uk/soft-skills-training/confidence-assertiveness/feed/ 0     Supervisory Skills Training Courses https://www.keystartraining.co.uk/soft-skills-training/supervisory-skills/ https://www.keystartraining.co.uk/soft-skills-training/supervisory-skills/#comments Fri, 27 Jul 2012 12:09:34 +0000 admin http://localhost/keystar/?p=15 Roles of a supervisor Responsibilities of a supervisor Perception of the role Listening Skills Planning & organisation Prioritising Leadership skills Working one-to-one The power of feedback Open or closed door Handling difficult situations & challenging people Performance & motivation transactional analysis stroking empathy Time management Setting improvement goals Breaking the delegation barrier Interpersonal skills Effective communication skills questioning skills listening skills Learning Outcomes After the course delegates will be able…

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  • Roles of a supervisor
  • Responsibilities of a supervisor
  • Perception of the role
  • Listening Skills
  • Planning & organisation
  • Prioritising
  • Leadership skills
  • Working one-to-one
  • The power of feedback
  • Open or closed door
  • Handling difficult situations & challenging people
  • Performance & motivation
    • transactional analysis
    • stroking
    • empathy
  • Time management
  • Setting improvement goals
  • Breaking the delegation barrier
  • Interpersonal skills
  • Effective communication skills

    • questioning skills
    • listening skills

    • Learning Outcomes

    After the course delegates will be able to:

    • Change management style to suit different teams
    • Identify what motivates a team
    • The skills to delegate
    • Manage their time effectively

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