Assertiveness Training Courses

How this course can benefit you:

Delegates wanting to communicate their wants, needs and feelings and who would like the chance to negotiate life without anxiety or a lack of self confidence

Duration: 1 Day

Course Objective:

Organisations are more successful when members of staff communicate with clarity and assurance. This course enables delegates to understand the benefits of being assertive, and to learn the skills to be able to communicate in a clear concise way, confident that their views and ideas will be both respected and heard.

Course Contents:

  • Recognising the differences between
    • passive behaviour
    • assertive behaviour
    • aggressive behaviour
  • Understanding the benefits of assertive behaviour
  • Identifying your own communication strengths & weaknesses
  • How to deliver the ‘CCD’ message
    • be clear
    • be concise
    • be direct
  • Developing assertiveness
    • using ‘I’ messages
    • owning emotions
    • constructive use of personal power
  • Understanding your audience
  • How to give effective praise and criticism
  • How to participate successfully in meetings
  • Meet a whole new ‘You’!

Learning Outcomes:

At the end of this assertiveness training course delegates will;
  • Understand how to negotiate if two people want different outcomes
  • Confidently speak openly about their feelings
  • Be able to give and receive positive and negative feedback
  • Recognise the different styles of communication
  • Have a positive, optimistic outlook
  • Understand the underlying principles of assertiveness



Enquire About Assertiveness Training Courses Course

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What our attendees have said about us:
The training I had today was above and beyond what I ever expected; it has made so much difference to me. Steve understands exactly what the individual needs, adapting to this.
QED Clinical Services
Garry was great, really helped me pinpoint areas that I have hidden behind and helped understand how to do something about it.
Exceptional delivery of subject. I would recommend this course to anyone dealing with difficult situations. I enjoyed the personal approach.
Hope Limited
Excellent, Marcella really knows her subject. I found the day very interesting and helpful.
Borough of Redbridge