Conflict Management Training Courses

How this course can benefit you:

To help you deal with conflict in a confident and assertive way

Duration: 1 Day

Course Objective:

To enable delegates to understand the processes which will make them more effective in dealing with conflict, and increase their confidence and sense of understanding of difficult behaviour within people and to resolve difficult situations using conflict management techniques

Course Contents:

  • Develop specific strategies for conflict resolution
  • Recognise classic profiles of difficult people and strategies for handling them
  • Pre-empt challenging situations and avoid escalating them further
  • Developing communication skills designed to improve your delivery of bad or unpleasant news
  • Recognise personality types with which you may clash
  • Develop assertive skills and behaviour
  • Handle aggressive behaviour
  • Deliver negative feedback to a colleague or subordinate
  • Give positive feedback to calm, angry, upset, or unresponsive individuals


Enquire About Conflict Management Training Courses Course

This course can be tailored to meet your exact requirements.

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What our attendees have said about us:
Very good made you feel comfortable and gave some good advice
Hampshire County Council Trading Standards
The trainer was very amiable/friendly and easy to understand. He understood our situations.
Vital Regeneration
Steve took time to understand a number of Management problems and was able to provide specific solutions.
Redbridge Council
The trainer was clear, practical, and encouraging. Easy to understand showed good examples.
National Gallery