Managing Difficult Conversations

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Suitability and Overview

This webinar is suitable for individuals who are line managers and working in teams or groups such as a matrix style organisation and need to have difficult conversations with their staff, suppliers, customers or other key stakeholders.

The webinar covers any situation where a difficult conversation is needed to address situations where the needs/wants, opinions or perceptions of the involved parties are diverse, with their feelings and emotions running strong.

We will look at an individual’s ability to handle their emotions in such circumstances and how they convey information in an extremely sensitive manner.  The webinar will address the skills needed to manage difficult conversations and will use practical exercises as well as case study materials to demonstrate good practice.

Benefits

Delegates attending this webinar will be able identify what constitutes a difficult conversation and using new tools and models, they will also learn how to provide feedback to address underperformance.

Delegates will also learn how to deal with conflict situations using assertiveness and establish how to attain a positive outcome.

We also demonstrate the use emotional intelligence to communicate with empathy and learn how self-awareness, combined with self-management, can assist in taking difficult conversations forwards to a positive outcome.

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