Public Liaison Training

How this course can benefit you:

This course will benefit anyone that has to engage with the public and create and retain a professional legacy.

Duration: 1 Day

Course Objective:

Essentially this course allows delegates to connect in a much more efficient way with their colleagues and stakeholders. Combining communication essentials, it also looks at aspects of the psychology behind the commercial engagement needed. Streamlining the client journey to make it as efficient and succinct as possible and removing all barriers to make sure that the heart of the matter is ascertained at all times.Emotion intelligence is a key consideration and combining this with the business understanding makes for a perfect course for all aspects of public liaison.Enhancing the ability to influence and persuade sometimes when the customer is unsure of their want over their need and how social innovations can help build the bridge in a post covid world.

Course Contents:

Course Content (to be tailored to specific client requirements)

  • Understand communication and its effectiveness
  • Build rapport and tailor the approach with your clients
  • Presentation skills – present with impact and clarity
  • Emotional intelligence and its purpose
  • Stakeholder management
  • Understanding power and influence
  • Time management
  • Social media and its considerations
  • Create your own action plans – what will you do differently?



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