Keystar supercede expectations @ YMCA

Keystar delivered Customer Excellence training to YMCA and listed below is the feedback that was received. ‘Steve was a fantastic trainer, he made the day enjoyable and was very sociable and knowledgaeable’ ‘Thank you for today, I feel that what I have learnt will help me in my work at YMCA’ ‘I will be much more confident with some situations in Customer Service after this course’ ‘Thank you for your…

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Speedwriting @ Public Health Wales

Dear Marcella   Testimonial Staff keep thanking me for arranging this very useful and enlightening course. They have said “I can honestly say I can / will use the skills learnt, immediately. The tutor was excellent; engaging us well, keeping the sessions alive.” The feedback shows there was overall successful learning for all staff. Managers have asked me for more. Many thanks to Keystar; we will be using them again…

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Kier Construction learn how powerful Emotional Intelligence can be…..

Emotional Intelligence combines Effective Communication Skills, People Skills, Assertiveness, and Dealing with Difficult & Demanding Situations. It enables delegates to gain a true understanding of their own emotional behaviour to then prepare them for working with other people and their emotions. It is a valuable tool to assist in Team Building and Leadership & Management. ‘Marcella highlighted areas I needed to focus on, and gave me strategies and ideas that…

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National Gallery now have ‘Time’ on their hands

Steve delivered a very successful Time Management course at the National Gallery….here is what some of the delegates had to say about it ‘Very engaging, plain speaking and clear. Offered very practical help, not only on Time Management, but also on Management Skills. A real confidence builder. many Thanks Steve’. Another delegate said ‘Steve’s training combines clarity, pragmatism and down to earth common sense, which can be applied to the…

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