National Gallery now have ‘Time’ on their hands

Steve delivered a very successful Time Management course at the National Gallery….here is what some of the delegates had to say about it ‘Very engaging, plain speaking and clear. Offered very practical help, not only on Time Management, but also on Management Skills. A real confidence builder. many Thanks Steve’. Another delegate said ‘Steve’s training combines clarity, pragmatism and down to earth common sense, which can be applied to the…

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Bank of England – “Garry is Gr8!!!”

Garry has successfully delivered another Speedwriting Course at the Bank of England, delegates comments are as follows “Garry was a fantastic tutor today, he enabled us to all interact with one another and get the most out of the course. He was very knowledgeable and I feel more confident after this course. Thanks Garry and Keystar!” “He’s Gr8, very thorough and entertaining. Great examples, organised with relevant tests/examples”


Customer Excellence is the way forward!!!

Hello Marcella Following the creation of our trust a need for Customer Excellence training was identified and Keystar were recommended to me to deliver this training for our staff. From my initial contact with Marcella to commissioning the training, the service provided was first class and the course content was exactly what was required. All of the facilitators of the sessions were professional, engaging and knew the subject area, course…

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Enhancing The ‘Customer Experience’

A dissatisfied customer will tell between 9 – 15 people about their experience!! A customer is 4 times more likely to move away from a company if the problem is service related more than price or product related!! 70% of buying experiences are based on how the customer feels they are being treated It costs a company more to acquire a new customer than retaining an existing one With all…

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