Telephone Technique Training Courses

How this course can benefit you:

To help you become a more effective communicator on the telephone

Duration: 1 Day

Open Courses: From £100.00 + VAT per delegate

Bespoke One-to-One Courses: From £250.00 + VAT per day

Bespoke Group Courses: From £350.00 + VAT per day

Course Objective:

To confidently and effectively communicate using the telephone, understanding the difference between face to face and voice communication and to understand what constitutes excellent customer service

Course Contents:

  • Effective communication skills
    • answering incoming calls
    • making outgoing calls
    • taking clear & concise messages
  • Voice & tone control
  • Questioning & listening techniques
  • Developing & improving listening skills
  • Telephone etiquette
  • Common frustrations
    • using voice mail
    • transferring calls
  • Building relationships with customers
  • Developing assertiveness on the telephone
    • terminating prolonged conversations
    • handling difficult & demanding callers
    • maintaining control of every conversation
  • Providing excellent customer service
    • do’s & don’ts
    • follow through
    • positive attitude
    • lasting impression

Enquire About Telephone Technique Training Courses Course

This course can be tailored to meet your exact requirements.
 

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What our attendees have said about us:
Steve was extremely helpful in helping me achieve my objectives from the course. The course was adapted to my specific requirements, so very useful
Irish Embassy
The tutor gave me a good refresher on phone skills, allowed me to re-visit techniques I may have forgotten. The course was enjoyable and informative, I really enjoyed the day.
JMK Group
Presentation was very good, excellent technique and approach, good understanding of Company.
Camidoc
The trainer kept my attention at all times. She explained everything very well with good humour injected into topics
ISA