Dealing with Difficult Situations & Behaviour

How this course can benefit you:

To help you understand and deal with different behavioural types and situations that may arise

Duration: 1 Day

Course Objective:

This course enables delegates to understand the processes which will make them more effective and increase their confidence and sense of understanding of difficult behaviour within people.

Course Contents:

  • Develop specific strategies for conflict resolution
  • Recognise classic profiles of difficult people and strategies for handling them
  • Pre-empt challenging situations and avoid escalating them further
  • Developing communication skills designed to improve your delivery of bad or unpleasant news
  • Recognise personality types with whom you may clash
  • Develop assertive skills and behaviour
  • Handle aggressive behaviour
  • Deliver negative feedback to a colleague or subordinate
  • Give positive feedback to calm, angry, upset, and unresponsive individuals

Enquire About Dealing with Difficult Situations & Behaviour Course

This course can be tailored to meet your exact requirements.
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What our attendees have said about us:
Amazing. Best tutor I have ever had engaging, interesting, motivating, and compelling
NHS (Sussex Partnership)
Steve was able to make you see situations in many views etc. Very explanatory and to the point
London Borough of Newham
Steve was very clear, concise and was able to keep the aim of the course on track.
Baker & McKenzie
I felt very comfortable with the content and pace of the course, it was relevant to me both in work and out
Binleys
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