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Category Archives: Soft Skills Training |
Decision Making Suitability and Overview This webinar is suitable for individuals who need to have decision making as one of their key competences. Decision making is one of the most important skills to have in business, regardless of a delegate’s position at work, because it is only through making decisions that there can be any change, improvement, development, or enhancement of people, processes, products and outcomes. You may be looking…
Suitability and Overview This webinar is suitable for individuals and leaders / managers who would like to enhance their communication skills in the workplace, including developing their spoken, written, digital and listening skills, as well as enhancing their awareness of the role that body language plays in communication. If you ask people in an organisation what they think the greatest organisation failing is, the vast majority will tell you that…
Suitability and Overview This webinar is suitable for individuals who want to gain a greater understanding of how businesses operate to make money and the things that need to be considered in order to maximise opportunities. Commercial awareness is also about understanding what customers want and what problems there are in a particular area of the business. It is also an understanding of what the company needs to do to…
Suitability and Overview This webinar is suitable for leaders, managers and individuals who have a role to play in developing and improving people and performance within an organisation and who wish to learn more about coaching and the skills and methods involved. Coaching sits at one end of the leadership spectrum and is a way to empower people, unlock their potential and to help them to help themselves achieve their…
Suitability and Overview  This webinar is suitable for those who have regular contact and dealings with colleagues and stakeholders, where there is a desire to enhance professional working relationships; to achieve mutual respect, enabling business needs and leading to targets being achieved. Rapport forms the basis of meaningful, close and harmonious relationships between people. It’s the sense of connection that you get when you meet someone you like and…
Suitability and Overview This webinar is suitable for individuals and team leaders / managers who are involved in projects and who may have a role to play in the planning stage, including scheduling. It provides an overview of the tools and concepts involved in project planning, including the elements that can lead to a successful project outcome. Content includes planning, development and scheduling tools, the ‘Iron Triangle’, risk considerations, the…
Suitability and Overview  This webinar is suitable for those working in or having an interest in an ‘Agile’ environment or who are required to work in an ‘Agile’ way, either now or in the future. Agile is an iterative product-development / project management methodology in which teams work in brief, incremental “sprints,†and then regroup frequently to review the work and make changes. The agile methodology encourages frequent feedback and…
Looking at definitions of mental health/well-being & mental distress Look at the 3 main models Medical /biological Psychological Social Examine the impact and influence of race, culture and gender on an individual’s experience of mental health and look at the interaction. Common held misconceptions of mental ill health and a brief look at the difference between psychosis and neurosis. Introduction to Personality disorders typical features, common themes. Look at different…
The Stress Response What is stress? Symptoms What are your stressors? How does stress affect you? The working environment Burnout Coping strategies Cognitive Focused Coping Understanding beliefs and thought patterns Challenging unhelpful thinking Anxiety Management Relaxation techniques Breathing Mindfulness Problem-Focused Coping Assertiveness How to use the 4 As Social Support Physical wellbeing Finding Balance Personal Action Plan
Understand how unconscious bias works Understand related risks from Stereotype Threat Examine the difference types of bias, including gender, race and ethnic, stereotyping, self-serving, halo effect, horns effect, ingroup, social, confirmation, projection and hindsight. Plan how to manage unconscious bias in yourself and your organisation Explore experiences and approaches with peers from other organisations Create your own action plans  Includes numerous plenary discussion sessions / group-work / practical sessions…